FAQs & Troubleshooting

What can I do with Insights without ArborXR MDM?
You can still track events via the SDKs and use the Insights backend or your own. Features differ depending on whether you use ArborXR MDM, the Insights backend, or a third-party MDM. (Refresh this matrix before GA.) oai_citation:11‡Developer Hub - Insights_ Resource Planning Document.docx

Events not visible in the portal?

• Verify the app’s App ID and environment (sandbox vs prod).
• Check network and auth; inspect server logs for event ingestion.

LMS not connecting?

• Confirm SCORM/LTI config values and LMS compatibility.
• Use the Help Center step-by-step articles linked in /docs/insights/lms/.